[CrackMonkey] Pedro's DSL Adventures

[Peter A. Peterson II]

I ordered my DSL on Sept. 7th. I have a friend who lives just up the
street who has been waiting 6 months for his, so I thought I would be
conscientous and get a hold of Telocity occaisionally (especially if
there was any confusion) just to make sure that things were going they
way that they should, and that my file wasn't sitting with a big red X
at the bottom of a stack...

> We've reserved the following time to visit your residence to 
> perform the necessary wiring for your Telocity service 
> installation:
>
> TBD
>
> The installer will arrive during the scheduled time and will:
> 1) Test the integrity of the circuit that has been run to the 
> outside of your home.
>
> ...
>
> Please reply to this email within 48 hours to confirm or reschedule
> the appointment.  To confirm this appointment, reply to this email 
> with "CONFIRM" 'DSLACI169859' TBD in the subject line of your email.
>
> ...
>
> For general questions about your order, please go to 
> www.telocity.com and follow the Order Status link at the bottom of 
> the page.
>
>Telocity Customer Care

Yes, what day is TBD? I don't have that in my calendar...

> -----Original Message-----
> From: Peterson, Peter A. [mailto:ppeterson at Northpark.edu]
> Sent: Wednesday, September 27, 2000 8:59 AM
> To: 'appointments at telocity.net'
> Subject: "PLEASE RESCHEDULE" 'DSLACI169959'
>
>
> I was scheduled for "TBD", which I assume is To Be Decided -- but what
> would you like me to do?
>
> Peter

dmelton writes back...

> -----Original Message-----
> From: dmelton at rhythms.net [mailto:dmelton at rhythms.net]
> Sent: Wednesday, September 27, 2000 2:32 PM
>
> Mr. Peterson:
>
>	I checked into your account to see what is going on with the
> line. Right now they are waiting for circuit completion from the 
> central office that supplies your line to your house.  I am going to 
> schedule your installation for Oct 12 for the morning between 8am and 
> noon. That is right now the soonest I can schedule it with the line 
> issues at hand . . .

then this guy Dan wrote this:

> -----Original Message-----
> From: dlang at rhythms.net [mailto:dlang at rhythms.net]
> Sent: Wednesday, September 27, 2000 3:20 PM
> 
> 
> Your appointment scheduled for 10-12am has been canceled due to line
> issues. We will be calling you to reschedule when these issues have 
> been resolved. 
>
> Thank You
> Dan Lang

So I forwarded the confirmation for the 12th back to Dan (who just
canceled that appointment).

I also find out that Dave's DSL got hooked up today.


> -----Original Message-----
> From: Peterson, Peter A. [mailto:ppeterson at Northpark.edu]
> Sent: Wednesday, September 27, 2000 2:23 PM
> To: 'dlang at rhythms.net'
> Subject: FW: "PLEASE RESCHEDULE" 'DSLACI168859'
>
>
> I just got this this morning -- I assume they are related, or when 
> you say that my appointment was canceled, are you referring to the 
> one below?
>
> peter

Then Dan Lang sent me this one liner:

> we are tring to figure out what is going on with this order. I will
> get back to you

At this point, my faith in the process started to really fail. I
wondered if Dan Lang was killed in some kind of revolution before he
could put the period on the end of the second sentence. Perhaps
someone at Telocity *really* didn't want me to get my DSL in, and Dan
died valiantly in the fight to bring me bandwidth...

Dan is starting to remind me of DeNiro's character in Brazil -- Harry
Tuttle -- flying in on zip lines, attaching my heat for free, etc...

> After researching this I am going to go ahead and rescheduled you for
> 10-12 between 8 and noon. Please email me back to confirm this appointment.
> Thank You 

I was relieved, until I got the email from Brenda. (Who's Brenda???):

> -----Original Message-----
> From: brobison at rhythms.net [mailto:brobison at rhythms.net]
> Sent: Thursday, September 28, 2000 9:52 AM


> Good morning Mr Peterson,  This is to let you know that , 
> unfortunately we are cancelling the install date 10/12 am.  If you 
> have any question , please direct them to Telocity Customer Care @ 
> 888-773-3349. I am sorry for the delay, it is unavoidable.  
> Thank you
>
> Brenda Robison
> 1-877-872-1202
> (719)570-5177
> brobison at rhythms.net

Oh yeah Brenda? I've got DAN LANG, FREEDOM FIGHTER on my side. You
said it was "Unavoidable," but DAN LANG seems to think OTHERWISE! --
and what's more, he's ON TO YOU, BRENDA.

> -----Original Message-----
> From: dlang at rhythms.net [mailto:dlang at rhythms.net]
> Sent: Thursday, September 28, 2000 11:15 AM
> 
> 
> If you got an email this morning saying that your appointment for the
> 12th was canceled....please disregard it there is too many people 
> working this order and everybody is getting confused. I am 
> rescheduling and confirming you for the 12th between 8 and noon.
> Sorry for the confusion
> Dan Lang 


Anybody want to start a PayPal pool regarding when my DSL will be
hooked up and functioning?

Dave's DSL stopped working a day after it got hooked up. 

pedro


-- 
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      "She's laughin in her sleeve, boys;
   I can feel it in my bones."  -- Tom Waits
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